Frequently asked questions

Q: Do you offer custom printing?

A: Yes, we offer custom printing services to meet your unique needs. Custom options are only available on shirts that specifically state that they offer a custom option.

Q: Custom Apparel - Process and revision

A: A bit about our custom shirts and jumpers

• Upload the photo of your dog(s)
• Please include your dogs name in the notes if you would like the name printed on the shirt (notes field is in check out)
• We will finalise a draft for you that will be sent via email. 2 free reviews are included. Additional reviews to your design will be charged at $15.

Q: How long will it take for my order to be made?

A: Orders are printed on demand with and made with love and care in Australia. Please note for standard orders, it does take 4-5 business days for us to print & prepare your new apparel for shipment. For custom orders please plan for up to 7 days for outlines and three weeks for coloured artwork turnaround time excluding shipping.

Below are estimates shipping times.

Australia
Standard Shipping - 7-8 business days
Express Shipping - 4-6 business days

New Zealand
Standard Shipping - 10-12 business days
Express Shipping - 5-6 business days

Q: What is your return policy?

• Change of Mind: We do not offer returns for items purchased due to a change of mind.
• Custom Shirts: Custom shirts are not exchangeable.
• Size Exchanges: For non-custom shirts, we will allow exchanges for a different size if needed. Please note that the item must be in its original, unworn condition with all tags attached. The customer is responsible for the return shipping costs.

Q: How can I contact your customer service team?

A: You can contact our customer service team by email at thefurrygremlins@gmail.com.